Conflict Management
Conflict and your brain
Because we are emotional beings we often have an immediate emotional reaction to conflict. This resource examines what happens to you internally, especially inside the brain, when there is conflict, and ways you can reduce the chances of being amygdala hijacked.
Conflict and your brain (PDF, 124 KB)
Conflict case study (PDF, 28 KB)
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Managing conflict
The officiating environment can be challenging and potentially hostile. Dealing with conflict can be tough for a confident official, let alone an inexperienced one. Good officiating relies on dealing with conflict professionally and positively. This fact sheet has simple hints and tips to minimising and handling conflict situations.
Download Managing Conflict (PDF, 41 KB)
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Dealing with abusive spectators and coaches
Sporting environments and competitions evoke a lot of emotion and passion from those involved, including spectators. An official who demonstrates a pleasant style, smile and calm manner creates a positive environment, which can have a positive effect on participants, coaches and most spectators. This fact sheet has simple hints and tips for dealing with abuse from the sidelines.
Download Dealing with Abusive Spectators/Coaches (PDF, 29 KB)
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Session plan
This part of the toolkit provides some basic instructions and recommendations for delivering your session on conflict management. Those planning on delivering a session are strongly encouraged to go through this section before using the resources.
Download Session Plan (PDF, 192 KB)
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Role-play activity cards
These cards can be used in a workshop environment or amongst colleagues to improve your communication and conflict management skills. Ensure there is an observer who can provide accurate feedback to the person playing the role of the official.
Download Role Play Observation Sheet (PDF, 34 KB)
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Self study scenarios
These are the same scenarios as used in the role play activity, but the ideal responses for each scenario are included. Ideal for those who aren’t able to attend a group session where role plays provide an opportunity to put the learning into practice.
Download Self Study Scenarios (PDF, 127 KB)
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Self-check quiz
A simple multi-choice quiz so you can see how your conflict management knowledge is shaping up. If you’re struggling with the quiz, time to head back into the resources!
Download Self Check Quiz (PDF, 37 KB)
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